PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI DAN KEGUNAAN TERHADAP KEPUASAN PENGGUNA: SURVEI PADA PENGGUNA SISTEM INFORMASI “MOKA POINT OF SALE”

Rizky Ruth Leihitu, Ongen Stembri Pattiwaellapia, Sulistiyarini Sulistiyarini, Acep Fatchuroji, Fera Nurficahyanti

Abstract


This study aims to analyze the influence of system quality, information quality, and usability on "Moka Point of Sale" user satisfaction. Data was collected in June 2018. The population in this study were all cashiers, managers, and owners who use the Moka POS information system in the field of coffee shop business in Yogyakarta. Sampling using a purposive sampling method. Data analysis methods include descriptive analysis and quantitative analysis with structural equality model (SEM) analysis technKIues. The result of this study are system quality has a positive influence on user satisfaction, which the effect of system quality on user satisfaction will be greater if mediated by usefulness. Information quality has a positive effect on user satisfaction, which the effect of information quality on user satisfaction will be greater if mediated by usefulness.


References


Badan Pusat Statistik (www.bps.go.id). Diakses pada Kamis, 24 Mei 2018 pukul 19.22 WIB GMT+7.

Belanche, D., Casaló, L.V., & Guinalíu, M. 2012. Website usability, consumer satisfaction and the intention to use a website: the moderating effect of perceived risk. J. Retail. Consum. Serv. 19: 124–132.

Compaq. 1999. “Rage against the machine”, Compaq Computer Limited, UK and Ireland, available at: www.mori.com/polls/1999/rage.shtml (accessed October 17, 2005).

Delone, W.H., & E.R. Mclean. 1992. Information System Success : The Quest for Dependent Variable. Information System Research, (3:1), pp. 60-95.

Ghozali, Imam. 2017. Model Persamaan Struktural Konsep dan Aplikasi Dengan Program AMOS 24 Update Bayesian SEM Edisi 7. Semarang: Badan Penerbit Universitas Diponegoro.

Hall, J.A. 2013. Introduction to Accounting Information Systems. 8th ed. United States: South-Western Cengage Learning

Ives B, Olson, M, & Baroudi, JJ. 1983. The Measurement of User Information Satisfaction. Communications of the ACM 26 (10), 785–793.

Kim, K.K. 1989, “User satisfaction: a synthesis of three different perspectives”, Journal of Information Systems, Vol. 12, Fall, pp. 1-12.

Kumala, R.A. 2015. The Impact Of Information Quality And System Quality On User Satisfaction In Web-Based Information System (Study on the Employees of Bank Rakyat Indonesia Malang). Jurnal Administrasi Bisnis (JAB). Vol. 2 No. 2 Februari 2015.

Kotler, P., & Keller, Kevin L. 2012. Marketing Management, 14thed. New Jersey:Prentice Hall.

Laudon, Kenneth C., & Laudon, Jane P. 2012 Management Information Systems Managing the Digital Firm. 12th ed. New Jersey: Prentice Hall

Miller, J. 1989, “Information systems effectiveness: the fit between business needs and system capabilities”, Proceedings of the 10th International Conference on Information Systems, Boston, MA, 4-6 December, pp. 273-88.

Pawirosumarto, Suharno. 2016. Pengaruh Kualitas Sistem, Kualitas Informasi, Dan Kualitas Layanan Terhadap Kepuasan Pengguna Sistem E-Learning.MIX: Jurnal Ilmiah Manajemen, Volume VI, No. 3, Okt 2016. 416 – 433.

PT. Moka POS Indonesia (www.mokapos.com). Diakses pada Kamis, 24 Mei 2018 pukul 19.22 WIB GMT+7.

Rukmiyat, Ni Made Sri, & Budiartha, I Ketut. 2016. Pengaruh Kualitas Sistem Informasi, Kualitas Informasi Dan Perceived Usefulness Pada Kepuasan Pengguna Akhir Software Akuntansi (Studi Empiris Pada Hotel Berbintang Di Provinsi Bali). E-Jurnal Ekonomi dan Bisnis Universitas Udayana 5(1) : 115-142.

Seddon, P. B., & Kiew, M.Y.1996. A Partial Test and Development of DeLone and McLean's Model of IS Succes. Australian Journal of Information Systems 4(1).

Stephens, Debra L. 2017. Essentials of Consumer Behavior. Routledge :New York, NY 10017.

Urbach, N. ,& Mu¨ller, B. 2012, “The Updated DeLone and McLean model of information systems success”, in Dwivedi, Y.K., Wade, M.R. and Schneberger, S.L. (Eds), Information Systems Theory: Explaining and Predicting Our Digital Society, Springer, New York, NY, pp. 1-18.

Wu, J.,& Wang, Y. 2006, “Measuring KMS success: a respecification of the DeLone and McLean’s model”, Information and Management, Vol. 43 No. 6, pp. 728-739.

Zeithaml, Valeria A., Bitner, Mary J., Gremler, & Dwayne D. 2017. Services marketing : integrating customer focus across the firm. US :McGraw-Hill Education.




DOI: https://doi.org/10.31315/jurnaladmbisnis.v18i2.10475

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 


Jurnal Administrasi Bisnis (JABis)

Published: UPN Veteran Yogyakarta
Managed by: Program Studi Ilmu Administrasi Bisnis
Address: Jl. Babarsari No 2 Tambakbayan, Caturtunggal, Depok, Kabupaten Sleman Yogyakarta 55281
E-mail: jabis@upnyk.ac.id
View My Stats
 
Creative Commons License
Jurnal Administrasi Bisnis (JABis) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. (CC - BY - SA 4.0).