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Evaluation Of Jogja Application Success From User's Perspective Using Development of Delone And Mclean Models To Support The Realization Of The Smart Province
Abstract
Purpose: This study aims to measure success and determine the factors that support or hinder the success of the Jogja Istimewa application.
Methodology: This study uses a modified DeLone and McLean Model 2003. The data used are primary data obtained from interviews with the DISKOMINFO and answers to 125 users of the Jogja Istimewa application as respondents in a distributed questionnaire. The results of the questionnaire were processed using SPSS to test the validity, reliability and normality of the data. After that, the data is processed using Structural Equation Modeling (SEM) to test the inner model and outer model which includes hypothesis testing.
Result There are nine hypotheses tested using the SEM model. Nine hypotheses were proposed, it was stated that five hypotheses were accepted and four other hypotheses were rejected. the Jogja Istimewa application has a high success rate. The factors that are stated to influence the success of the Jogja Istimewa application are Information Quality, Service Quality, System Quality and User Satisfaction. The factors that are stated to hinder the success of the Jogja Istimewa application are Format of Output and Reliability in the Information Quality variable, the System Quality variable in the Language indicator, and the Charges for System Use indicator on the Intention to Use variable.
Value: Based on previous research, this study has a fairly similar reference but different case studies, indicators, and conceptual models to test hypotheses in addition to knowing the factors that hinder and support the success of the Jogja Istimewa application.
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DOI: https://doi.org/10.31315/telematika.v18i2.5316
DOI (PDF): https://doi.org/10.31315/telematika.v18i2.5316.g3830
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Status Kunjungan Jurnal Telematika